IRIS is our post employment management system tracking all the components of a successful deployment.
Scheduling is online and SSGC's control room can collaborate directly with site and client management teams to give a holistic view of schedules and potential service gaps.
Time & Attendance is live updating and exception based ensuring that service failures are identified and corrected without delay or the need for customer intervention.
Check calls are automated with in built escalation ensuring that Lone Worker s are protected but also for some specialist sites, new locations or new Officers a facility to 'pre call' the Officer prior to shift start.
Incident Reporting is completed through an smartphone app where escalation is immediate and the classification of incidents allows for trend analytics and multisite benchmarking.
Management visits are scheduled through the system with an Operation Manager question set completed onsite via a smartphone app. Live photo's Q & A and site document checks are completed a least once a month with full customer reporting integration.