Post deployment software that automates scheduling, manages capacity, visualises service issue and transparently reports quality
IRIS is our post-employment management system tracking all the components of a successful deployment.
Scheduling is online and our control room can collaborate directly with site and client management teams to give a holistic view of schedules and potential service gaps.
Time and attendance updates live and is exception-based, ensuring service failures are identified and corrected without delay or the need for customer intervention.
Check calls are automated with inbuilt escalation, ensuring lone workers are protected. There is also a facility to 'pre-call' the officer prior to shift start for some specialist sites, new locations or new officers.
Incident reporting is completed through a smartphone app where escalation is immediate and the classification of incidents allows for trend analytics and multi-site benchmarking.
Management visits are scheduled through the system with an operation manager question set completed onsite via a smartphone app. Live photos, Q&A and site document checks are completed a least once a month with full customer reporting integration.