100% customer polling delivering a 32 point ‘healthcheck’ ensuring our solution has our customers are the heart of what we do.
Our technology and service combination is meaningless if it doesn't work for the customer. Every quarter we contact each end user with a 32-point survey, checking each element of our service delivery system.
Quarterly satisfaction reviews are conducted internally and with each key account. Identifying our best and worst-performing areas allows us to continually develop our solution.
Inbuilt escalation dissatisfaction scores ensure reviews are meaningful and when customers have their say, action follows.
We currently have a completion rate of 70 per cent from all end users of our manned guarding service. Satisfaction scores and complaint response times are less than one hour from point of submission. We strongly believe this satisfaction solution is the best available in the UK's security industry.