Our technology and service combination is meaningless if it doesn't work for the customer. So each quarter we contact each end user with a 32 point survey checking each element of our service delivery system.
Quarterly satisfaction review are conducted internally and with each key accounts. Identifying our best and worst performing areas allows us to continually develop our solution.
In-built escalation dissatisfaction scores ensures that reviews are meaningful and that when customer have their say action follows. We currently have a completion rate of 70% from all end users of our manned guarding service. Satisfaction scores average good and complaint response times are less than 1hr from point of submission. We strongly believe that this satisfaction solution is the best available within the UK's security industry..