Training Policy

Training Policy For Financial Year 2021/22


1. Scope

1.1. At SSGC we ensure all our staff undergo the necessary training to excel in their positions. This makes for top-tier service, and a strong and enriching working environment - and we see these  as two crucial and complementary parts of our business operations. This document defines the procedures to be adopted by those responsible for providing staff training or assessing staff for their training needs.

1.2. The methods are designed to ensure that comprehensive training records are maintained. This means our workforce and clients can call on us at any time for evidence of the calibre of our employees’ talent. Moreover, we are always looking for ways to enrich our employees and refine our services. Keeping exhaustive training records enables us to conduct regular reviews to determine ongoing training needs. 

2. Definitions

SITO: Security Industry Training Organisation

3. Responsibilities

3.1. Our Human Resources Manager is responsible for the overall coordination and implementation of all aspects of training within SSGC.

3.2. Our Training Officer is responsible for providing SITO recognised training.

3.3. Our Team Leaders and Contract Managers are responsible for assessing and recommending staff training requirements.

3.4. Our Team Leaders are responsible for providing job specific on-site assignment training.

4. Procedure

4.1. Training Records

4.1.1. Our Human Resources Manager is responsible for raising and maintaining training records for each member of staff. These records provide evidence that staff are suitably qualified, trained and experienced to carry out their duties, and help us to conduct regular reviews which help us monitor where our team could benefit from more training.

NOTE: In the case of newly appointed Security Officers, on successful completion of the Basic Training Course Examination, individuals will be issued with the Security Industry training Organisation (SITO) Training Booklet for “Static and Patrol Guards”.

4.1.2. This booklet is the basis for recording the ongoing training over a three month period in Stage 4, Performance Monitoring. On completion, the Company Training record on Page 15 of the booklet is completed by the supervisor and forwarded to the Human Resources Manager, who endorses the records before the page is inserted into the officer’s personal file.

4.1.3. All other training records are maintained by the Human Resources Manager, together with copies of any copy certificates.

4.1.4. We are strict about formalising and updating our staff’s training. Any of our team who is required to give staff training has a responsibility to report this to the Human Resources Manager, so that our detailed training records can be updated.

4.2. Induction Training

4.2.1. SSGC will provide Induction Training for all our employees, whether full-time or part-time. We will ensure this training aligns with topics identified on staff training records.

4.2.2. New recruits – Officers or other relevant operational staff undergo a four day SIA approved training programme unless they are already trained to this standard. This includes passing a written examination on completion of their training to demonstrate an understanding of their basic responsibilities and security duties. This course is completed within the first week of employment, and ensures staff are trained in the following topics:

  1. General duties.
  2. Pay and holiday arrangements.
  3. Sickness reporting.
  4. Quality System operation.
  5. Basic Civil and Criminal Law.
  6. Legal powers.
  7. Health and safety.
  8. Fire Safety.
  9. Record Keeping.
  10. Conflict Management
  11. Dress and Security Pass codes of practice.

4.2.3. Completed examination papers, together with any assessment/evaluation reports, are kept in the candidates’ personal training records. 

4.3. Assignment Training

4.3.1. Our Team Leaders and Contract Managers are responsible for identifying any specialist training they think appropriate for themselves or other officers to undergo. These details are passed to the Human Resources Manager. Assignment training is provided prior to the job, covering the following areas:

  1. Assignment Instructions (to be read and signed as read).
  2. Site arrangements (through site visit).
  3. Equipment operation.
  4. Specific record keeping.
  5. Other essential, site-specific topics.

4.3.2. Our Human Resources Manager is responsible for:

  1. Recording this in an employee’s training record.
  2. Reviewing the recommendation with management.
  3. Arranging the provision of the training, if confirmed.
  4. Updating the individual’s personal training record accordingly.

4.3.3. Specialist training is provided in the following areas:

  1. Team Leader Training - in addition to induction training, our supervisors receive specialist training in accordance with the topics outlined in the Team Leader Training Record.
  2. Retail Guard’s Training - in addition to induction training, each of our Retail Guards  receives specialist training in accordance with the topics outlined in the Retail Guard’s Training Record.
  3. Contract Managers - in addition to induction training, each of our Contract Managers receives specialist training in accordance with the topics outlined in the Contracts Manager Training Record.

4.4. Contingency Training

4.4.1. Our Human Resources Managers are responsible for organising the provision of appropriate training for all relevant members of staff. They keep a careful eye on any changes in working practices, procedures or legislation, and upskill our employees accordingly - whilst keeping carefully updated training records.

4.5. Vocational Training

4.5.1. SSGC recognises the importance of vocational training, and we wholeheartedly support the National Vocational Qualification (NVQ) scheme for the Security Industry.

4.5.2. Where Team Leaders or Contract Managers consider it appropriate for any member of their staff to undertake an NVQ training course, our Human Resources Manager is notified.

4.5.3. Once approved, the Human Resources Manager is responsible for making arrangements for the training to be provided and for updating relevant Staff Training records accordingly. We are committed to keeping our employees trained to the highest levels of excellence, and this procedure ensures we do not miss any opportunity to do so. 

Basic Job Training

SSGC recognises the importance of rigorous, industry-compliant training. Our training programme is designed to meet the training requirements of the Private Security Industry Act 2001 (PSIA) and the standards laid down by the Security Industry Authority (SIA).

Our four day training course deals with all aspects of the manned services sector, including the SIA’s

Additional requirement of conflict management. 

This course carries a credit at Level 2 (National Open College Network) identifying the need to acquire a foundation of competencies, knowledge and understanding in a limited range of predictable and structured contexts that prepare the learner to progress to further achievements.

The following is a summary of the training modules made available to our staff through this programme:

1. The Role and Responsibility of the Static and Retail Security Officer

  •  Introduction to the Industry
  • Training for the job
  • Outline of duties
  • Assignment instructions
  • Confidentiality

2. Customer Service 

  • Introduction to customer service
  • Image
  • Ownership of problems

3. Safety

  • Fire
  • The nature of fire
  • Fire fighting equipment
  • Fire reports
  • Clients instructions

4. Health and Safety

  • Duty of common care
  • Who the act covers
  • Responsibilities placed by the Act
  • Hazards and risks
  • RIDDOR
  • Safety signs
  • Personal protective equipment

5. Emergencies

  • Important information owned by the client
  • Scenarios including bomb threats
  • Evacuations
  • Do’s and don’ts
  • Emergency telephone procedures

6. The Law

  • Security Officers and the law
  • Civil and criminal law
  • Offences defined and explained
  • Arrest
  • Use of force
  • The scene of the crime
  • Reporting

7. Access Control

  • Methods of access control
  • Documentation
  • Parking
  • Visitors from statutory agencies

8. Searching

  • Searching people
  • Types of search
  • Search methods
  • Vehicle searches
  • Refusal to search
  • Documentation
  • Finding property during searches

9. Security and Emergency Systems

  • Principles of clients system
  • Response to activations
  • Operator controls and indicators
  • False alarms
  • Authorities response times

10. Communication

  • Definition of communication
  • Clients requirements
  • Reporting
  • Barriers to good communication
  • Communication with client and team leaders

11. Reporting

  • Types of reports
  • Writing reports
  • Using notebooks
  • Handover procedures
  • Reporting to the client

12. Conflict Management


Approval For this Statement

This statement was approved by the Board of Directors on 27/10/2020 signed by Frano Lubura, Quality Manager/General Manager.

                                                                                                      

                                                                                              SSGC Ltd, Registered in England and Wales
                                                                                Telephone: 0845643 6852; Registration Number 04494633, VAT
                                                             Registered Office: Unit 19 Ergo Business Park, Kelvin Road, Swindon,Wiltshire, SN3 3JW